When Will I Receive My Refund?Updated an hour ago
Ridewave processes a refund after the relevant cancellation, return or product issue has been reviewed and approved. The timing depends on the stage of the order.
Before dispatch
If a cancellation is approved before dispatch, we will arrange the refund to the original payment method. For a change-of-mind cancellation after payment has been captured, merchant payment-processing fees may be deducted where applicable. If Ridewave cancels because we cannot fulfil the order, those fees are not deducted from the customer’s refund.
After an approved return arrives
For a change-of-mind return, we first need to receive and inspect the complete item. This includes checking that it matches the approved return request and is in the required original condition, with its packaging and supplied items.
Once inspection is complete and the refund is approved, Ridewave normally processes it within 2–3 business days. Refunds are issued to the original payment method. Your bank, card issuer, Buy Now Pay Later provider or payment platform may take additional time to display the funds, which is outside Ridewave’s direct control.
What amount will be refunded?
The approved amount depends on the reason for the refund and the order’s status. For an approved change-of-mind return, eligible deductions can include original delivery costs, return freight, applicable restocking costs and payment-provider charges. Where a free-shipping promotion applied, Ridewave’s actual outbound freight cost may also be deducted.
For a product fault or shipping issue, the appropriate remedy is assessed under the relevant policy and applicable Australian Consumer Law. This is different from a voluntary change-of-mind return. A consumer may have different rights where goods do not meet a consumer guarantee.
If you cannot see your refund
First, check whether you have received Ridewave’s confirmation that the refund was approved and processed. Then check the same payment method used for the original order, including pending or reversed transactions where relevant.
If the expected processing period has passed, contact Ridewave with your order number, the email address used at checkout and the date of our refund confirmation. We can confirm the processing status, but we cannot see or control the final posting time used by your bank or payment provider.
Need help?
Contact Ridewave, call +61 468 095 888, or email [email protected] with your order number.