Got a question?

Chat with our team live — we're here to help with product info, test rides, orders, and more. Typically replies within a few minutes during business hours.

Need help or have a question?

Leave us a message using the contact form — whether it’s about our eBikes, your order, or anything else. We’re here to help and will get back to you as soon as possible.

Prefer to chat by phone?

Give us a call during our support hours and we’ll be happy to help with your order, bike setup, test rides, or anything else.

Monday – Friday: 10:00 AM – 6:00 PM AEST
Saturday – Sunday: 10:00 AM – 6:00 PM AEST

Blogs

Shipping & Delivery

Track My Order

Reviews

Returns & Refund

Help Centre

Test Ride

Ebikes

Etrikes

Ridewave Bikes

Need help with your Ridewave eBike? Find answers to common questions, book test rides, get order updates, and reach our support team — all in one place.

Ridewave Bikes Help Center | Support for eBikes, Orders & Test Rides

General Assembly Info

Assembly Manuals

General Operation Info

Operational Manuals

Tech Support

Xplorer Assembly Manual

Xplorer Plus Assembly Manual

Xplorer Sport Assembly Manual

Xplorer Display Operation Manual

How to unlock Power, Speed and Throttle - Xplorer models

How to adjust front disc brakes and caliper - Xplorer

How to remove rear wheel, change tube and tyre - Xplorer models

Xplorer Front Rack + Basket Assembly Tutorial

Xplorer

Glide-X Assembly Manual

Glide-B Assembly Manual

Glide Display Operation Manual

How to unlock Speed - Glide Series

Glide Series

Outland XT Assembly Manual

Outland XT Display Operation Manual

How to unlock Power and Speed - Outland XT

How to Fix Inaccurate Speed Readings - Outland XT

Outland XT

MiniWave Rear Basket Assembly Tutorial

MiniWave Rear Rack Saddle Assembly Tutorial

MiniWave Pet Carrier Assembly Tutorial

MiniWave Assembly Manual

MiniWave Front Basket + Rack Assembly Tutorial

How to unlock Power, Speed & Throttle - MiniWave

MiniWave Insulated Cooler Assembly Manual

MiniWave Display Operation Manual

MiniWave

City Ebike Assembly Manual

City Ebike Display Operation Manual

How to unlock Speed - City Ebike

City

Urban Ebike Assembly Manual

Urban Ebike Display Operation Manual

How to unlock Speed - Urban Ebike

Urban

Model Specific

All articles

Categories

Tech Support

Model Specific