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Ridewave Bikes

FAQs

How do I apply promo/discount codes?

Ordering a Ridewave Ebike

Choosing the Right Frame Size & Style

Coupons, Promotions and Discounts

Shipping Multiple Packages for One Order

Returns & Refund Policy

How to Request a Return

Serial Number Information

Range Questions and Testing

Product Specs

General Information

General Assembly Info

Assembly Manuals

General Operation Info

Operational Manuals

Tech Support

Should I Choose an E-Bike or an E-Trike?

Choosing an Electric Trike: Models, Fit, Turning and Everyday Use

How to Choose a Folding E-Bike

How Far Can a Ridewave E-Bike or E-Trike Travel?

Hills, Pedal Assist and Sensors: Choosing the Right Ridewave

Folding, Storage and Transport: What to Measure Before Buying

Road Use, Power and Throttle: What to Check Before Buying

Test Rides, Showrooms and Choosing the Right Model

Before You Buy

Wallaby Electric Trike Guide: Upright Comfort, Cargo & Everyday Use

Wallaby Plus Electric Trike Guide: Wider Tyres, Comfort & Everyday Use

Platypus Electric Trike Guide: Semi-Recumbent Comfort & Fit

Koala Electric Trike Guide: Compact Everyday Stability

Quokka Electric Trike Guide: Compact Upright Riding & Everyday Cargo

Otter Electric Trike Guide: Premium Comfort, Torque Assist & Everyday Use

Ridewave E-Trike Accessories Guide: Cargo, Comfort & Compatibility

Folding E-Bike & E-Trike Care Guide: Safe Everyday Maintenance

Product Guides

How to Place an Order with Ridewave

Payment Methods, Promo Codes and Split Payments

Shipping Costs for E-Bikes, E-Trikes, Parts and Accessories

Estimated Delivery Times Across Australia

Tracking Your Ridewave Order

Why an Order May Arrive in Multiple Packages

Changing Your Delivery Address or Delivery Instructions

Click & Collect from Melbourne and Sydney

What to Check When Your Order Arrives

International Orders

Can I Change My Delivery Address?

Can I Change My Shipping Date?

Orders, Delivery & Collection

Miniwave Assembly Guide

Miniwave Display & Controls Guide

Miniwave Rear Basket Installation Guide

Miniwave Rear Rack Saddle & Footpegs Guide

Miniwave Pet Carrier Installation Guide

Miniwave Front Basket & Rack Installation Guide

Miniwave Battery Pack and Cell Information

Miniwave Insulated Cooler Installation Guide

Miniwave Front Light Troubleshooting

Miniwave Folding Strap Usage Guide

Miniwave Handlebar Installation & Headset Adjustment

Miniwave Front Light Cable Replacement Guide

Miniwave Pannier Bag Installation Guide

Miniwave

Wallaby Assembly Instructions

Wallaby User Guide: Controls, Charging & Care

Wallaby E-Trike

Platypus Assembly Guide

Platypus User Guide: Controls, Charging & Care

Platypus E-Trike

Urban E-Bike Assembly Guide

Urban E-Bike Display & Controls Guide

Urban E-Bike

Glide X Assembly Guide

Glide B Assembly Guide

Glide Series Display & Controls Guide

Glide Display Will Not Turn On

Glide Motor Controller Removal for Service

Glide Rear Tail Light Removal for Service

Glide Series

Xplorer Assembly Guide

Xplorer Plus Assembly Guide

Xplorer Sport Assembly Guide

Xplorer Series Display & Controls Guide

Xplorer Front Brake Caliper Adjustment

Xplorer Rear Wheel, Tube & Tyre Replacement

Xplorer Front Rack & Basket Installation Guide

Xplorer Handlebar Mirror Set Installation

Xplorer Series Controller Removal for Service

Xplorer Series

Outland XT Assembly Guide

Outland XT Display & Controls Guide

Outland XT: Incorrect Speed Reading

Outland XT

City E-Bike Assembly Guide

City E-Bike Display & Controls Guide

City E-Bike

Model Manuals & Support

Before Your First Ride

Charging Your Ridewave Battery

Understanding Pedal Assist, Throttle and Gears

Lights, Brakes and Everyday Controls

Unboxing and Checking Your Delivery

Setting Up a Comfortable Riding Position

Folding, Storage and Transport

Your First Service and Routine Care

Cleaning and Looking After Your Ridewave

Riding an E-Trike for the First Time

Getting Started

Motor Assistance Cuts In and Out While Riding

Battery Will Not Charge, Charges Slowly or Charger Light Stays Green

Display Will Not Turn On, Flickers or Switches Off

Brake Cut-Off: Why Pedal Assist Stops

Tyres, Brakes and Routine Servicing

Battery Range Is Lower Than Expected

Throttle Is Not Responding

Pedal Assist Feels Delayed, Too Strong or Does Not Start

How to Read and Report a Display Error Code

Gears Are Skipping, Clicking or Not Shifting Smoothly

Chain Noise, Chain Slip and Drivetrain Care

Brakes Are Rubbing, Squealing or Feeling Weak

Flat Tyre, Slow Leak or Repeated Loss of Air

Steering, Handlebar or Seat Feels Loose

Water Exposure: After Rain, Washing or a Wet Ride

Folding Latch Will Not Close or Lock Securely

Damaged, Wet or Overheating Battery: Immediate Safety Steps

Troubleshooting & Maintenance

Warranty Claim & Repair Request: Start Here

What Is Covered by Ridewave Warranty?

Out-of-Warranty Repairs and Replacement Parts

What to Include in Your Support Request

What Happens After You Submit a Support Request?

Local Repairs, Servicing and Warranty Approval

Warranty Terms

Extended Warranty Options

Warranty & Support

Returns & Refunds: Overview and Eligibility

How to Request a Return or Cancel an Order

Change-of-Mind Returns for E-Bikes & E-Trikes

Return Shipping, Collection & Return Costs

When Will I Receive My Refund?

My Order Arrived Damaged, Incorrect or Incomplete

Returns & Refunds