Ordering

Shipping

Warranty

Returns

Got a question?

Chat with our team live — we're here to help with product info, test rides, orders, and more. Typically replies within a few minutes during business hours.

Need help or have a question?

Leave us a message using the contact form — whether it’s about our eBikes, your order, or anything else. We’re here to help and will get back to you as soon as possible.

Prefer to chat by phone?

Give us a call during our support hours and we’ll be happy to help with your order, bike setup, test rides, or anything else.

Monday – Friday: 10:00 AM – 6:00 PM AEST
Saturday – Sunday: 10:00 AM – 6:00 PM AEST

Blogs

Shipping & Delivery

Track My Order

Reviews

Returns & Refund

Help Centre

Test Ride

Ebikes

Etrikes

Ridewave Bikes

FAQs

How do I apply promo/discount codes?

Ordering a Ridewave Ebike

Choosing the Right Frame Size & Style

Coupons, Promotions and Discounts

Shipping Multiple Packages for One Order

Do Ridewave E-Bike Deliveries Require a Signature?

Can I Change My Shipping Date?

Can I Change My Delivery Address?

International Orders

Warranty Terms

Extended Warranty Options

Returns & Refund Policy

How to Request a Return

Serial Number Information

Range Questions and Testing

Product Specs

General Information

General Assembly Info

Assembly Manuals

General Operation Info

Operational Manuals

Tech Support

Xplorer Assembly Manual

Xplorer Plus Assembly Manual

Xplorer Sport Assembly Manual

Xplorer Display Operation Manual

How to unlock Power, Speed and Throttle - Xplorer models

How to adjust front disc brakes and caliper - Xplorer

How to remove rear wheel, change tube and tyre - Xplorer models

Xplorer Front Rack + Basket Assembly Tutorial

E-bike Handlebar Side Mirror Set Assembly

Controller Removal - Xplorer Series

Xplorer

Glide-X Assembly Manual

Glide-B Assembly Manual

Glide Display Operation Manual

How to unlock Speed - Glide Series

Troubleshooting: eBike Display Not Turning On

Glide — Motor Controller Removal

Glide Series

Outland XT Assembly Manual

Outland XT Display Operation Manual

How to unlock Power and Speed - Outland XT

How to Fix Inaccurate Speed Readings - Outland XT

Outland XT

MiniWave Assembly Manual

MiniWave Display Operation Manual

How to unlock Power, Speed & Throttle - MiniWave

MiniWave Rear Basket Assembly Tutorial

MiniWave Rear Rack Saddle Assembly Tutorial

MiniWave Pet Carrier Assembly Tutorial

MiniWave Front Basket + Rack Assembly Tutorial

What Battery Cells Does the Miniwave Use?

MiniWave Insulated Cooler Assembly Manual

Miniwave Front Light Troubleshooting Manual

Miniwave

City Ebike Assembly Manual

City Ebike Display Operation Manual

How to unlock Speed - City Ebike

City

Urban Ebike Assembly Manual

Urban Ebike Display Operation Manual

How to unlock Speed - Urban Ebike

Urban

Model Specific