Use the Ridewave form for a possible warranty issue, repair request, replacement-part enquiry or technical assessment—even if your product is out of warranty.

<p>If something is not working as expected, please use the <a href="https://ridewavebikes.com/pages/warranty-claim">Ridewave Warranty Claim &amp; Repair Request form</a>. It is the right starting point whether you believe there may be a warranty fault, need technical help, are seeking a replacement part, or have a product that is outside its warranty period.</p><p>You do not need to decide the outcome before contacting us. Our team will review the product details and evidence, then advise the most appropriate next step.</p><h2 id="when-to-use-the-form">When to use the form</h2><p>Please use the form for:</p><ul><li>a possible manufacturing or component fault;</li><li>motor, pedal-assist, throttle, display, light, battery or charger concerns;</li><li>a mechanical issue with brakes, gears, wheels, folding hardware or an accessory;</li><li>a request for a replacement part;</li><li>a repair enquiry after the warranty period; or</li><li>a question about whether a local bike shop can assist.</li></ul><p>For shipping damage or a missing item on arrival, use the same contact route but make it clear that the issue happened in transit. Please keep the carton and take photos of the shipping label and damage. Transit damage is assessed through the freight and transit-insurance process rather than as a standard product-warranty claim.</p><h2 id="what-to-include">What to include</h2><p>The more clearly we can see the issue, the faster we can assess it. Please include:</p><p>1. Your order number or proof of purchase; 2. The product model and, where accessible, serial number; 3. A brief description of what is happening and when it began; 4. Clear photos and a short video where useful; and 5. Any recent impact, water exposure, third-party repair, service or modification.</p><p>For a battery or charger concern, do not charge or use the item if it is swollen, damaged, unusually hot, wet, leaking, smoking or has a burning smell. See the battery-safety guidance in the Troubleshooting &amp; Maintenance category for urgent safety information.</p><h2 id="what-happens-next">What happens next</h2><p>Submitting the form starts an assessment. It does <strong>not</strong> automatically confirm warranty coverage, a free repair, replacement part, refund, reimbursement or a particular turnaround time.</p><p>Depending on the assessment, we may ask for clearer evidence, provide safe troubleshooting guidance, supply a replacement part, recommend routine servicing, arrange approved local-repair support, or provide a paid repair/parts option where appropriate.</p><p>Please do not authorise third-party work for a possible warranty issue before Ridewave confirms the approach in writing. This allows us to review the issue and any proposed costs before work begins.</p><h2 id="need-help">Need help?</h2><p>If you cannot access the form, <a href="https://ridewavebikes.com/pages/contact">contact Ridewave</a>, call <a href="tel:+61468095888">+61 468 095 888</a>, or email <a href="mailto:hello@ridewavebikes.com">hello@ridewavebikes.com</a>.</p>

Warranty Claim & Repair Request: Start Here

Understand Ridewave’s limited warranty coverage, the usual one-year period, common exclusions and how to request an assessment for a possible fault.

<p>Ridewave provides a <strong>one-year limited warranty</strong> for eligible manufacturing faults in the frame, battery, motor, electrical components and Ridewave-branded optional accessories. The warranty is intended to support products used normally and maintained appropriately.</p><p>The complete terms are available on our <a href="https://ridewavebikes.com/pages/warranty">Warranty page</a>. If you have an issue, use the <a href="https://ridewavebikes.com/pages/warranty-claim">Warranty Claim &amp; Repair Request form</a> so our team can assess the individual circumstances.</p><h2 id="what-may-be-covered">What may be covered</h2><p>Subject to review, the warranty may apply to defects in materials or workmanship affecting items such as:</p><ul><li>the frame;</li><li>battery, motor and electrical system;</li><li>display, lights and other supplied electrical components;</li><li>drivetrain and control components; and</li><li>Ridewave-branded optional accessories.</li></ul><p>The appropriate solution depends on the issue. It may involve a replacement component, repair guidance, approved local-repair support or another suitable remedy. A claim is assessed using the product, purchase details, condition, use history and supporting evidence; submitting a form does not itself confirm coverage.</p><h2 id="common-exclusions">Common exclusions</h2><p>Warranty assessment does not normally cover normal wear and routine maintenance, including tyre punctures, tyres and tubes, brake-pad or disc wear, chain care, routine gear adjustment, bearings and other consumable items.</p><p>It also does not normally cover damage caused by impacts, crashes, improper assembly or maintenance, water damage or submersion, unsuitable cleaning, overloading, unauthorised modifications, non-approved parts or chargers, or repair work completed without Ridewave&#x2019;s written approval.</p><p>Minor cosmetic marks caused by normal shipping movement may be handled differently from a safety or functional issue. Shipping damage should be reported promptly with carton and label photos so it can be reviewed through the freight process.</p><h2 id="purchaser-and-retailer-information">Purchaser and retailer information</h2><p>The Ridewave limited warranty is generally for the original purchaser and requires valid proof of purchase. If the product was purchased from an authorised local Ridewave dealer, please contact that dealer first; they can work with Ridewave on the next step.</p><h2 id="your-australian-consumer-law-rights">Your Australian Consumer Law rights</h2><p>Ridewave&#x2019;s written warranty is provided in addition to rights under the Australian Consumer Law. A warranty period does not remove consumer guarantees that may apply for a reasonable time depending on the product and circumstances. The <a href="https://www.accc.gov.au/consumers/buying-products-and-services/warranties">ACCC&#x2019;s warranty guidance</a> explains this distinction.</p><h2 id="need-help">Need help?</h2><p>To request an assessment, submit the <a href="https://ridewavebikes.com/pages/warranty-claim">Warranty Claim &amp; Repair Request form</a>. Please include your order number, model, a clear description and photos or a short video where relevant.</p>

What Is Covered by Ridewave Warranty?

Need support after the warranty period? Ridewave can review repair and replacement-part requests, then advise availability, compatibility and applicable costs.

<p>An expired written warranty does not mean Ridewave cannot help. We can still review repair requests and advise on compatible replacement parts, local repair options and likely next steps for your Ridewave <a href="https://ridewavebikes.com/collections/electric-bikes">e-bike</a> or <a href="https://ridewavebikes.com/collections/electric-trikes">e-trike</a>.</p><p>Please start with the <a href="https://ridewavebikes.com/pages/warranty-claim">Warranty Claim &amp; Repair Request form</a>. Using one form helps us gather the right product and fault details before suggesting a part or repair.</p><h2 id="what-support-may-be-available">What support may be available</h2><p>Depending on the issue, Ridewave may be able to:</p><ul><li>confirm the likely replacement part or accessory;</li><li>check compatibility with your model and version;</li><li>check local or supplier stock availability;</li><li>provide a price for the part and applicable delivery cost;</li><li>recommend a local bike shop or technician where available; or</li><li>provide approved repair guidance for simple, safe tasks.</li></ul><p>Parts, freight and labour can be chargeable where an issue is outside the written warranty or relates to normal wear, servicing, accidental damage, misuse or a non-covered cause. We will explain the available option and applicable cost before arranging a paid part or repair. Stock, supplier lead times and workshop availability can vary, so we do not promise availability until checked.</p><h2 id="warranty-period-versus-consumer-guarantees">Warranty period versus consumer guarantees</h2><p>The written warranty period is one factor in an assessment, but it is not the only one. Australian Consumer Law consumer guarantees can apply separately from a manufacturer warranty. If you believe a product fault may be covered, please still submit the form with evidence rather than assuming it can only be a paid repair.</p><p>The outcome depends on the specific product, issue, age, condition, use, maintenance and evidence. We will review the request before confirming whether it is a warranty matter, a paid repair, replacement-part purchase or another support route.</p><h2 id="help-us-identify-the-right-part">Help us identify the right part</h2><p>Please include the model, order number or proof of purchase, a photo of the full product, and close-up photos of the affected area. For electrical items, include any visible part label, display error code and a short stationary video showing the issue. Do not open a battery, motor, controller or hydraulic brake system to look for a part number.</p><p>For a worn tyre, brake, chain or gear concern, a routine bicycle service may be the quickest solution. For an electrical, frame or safety-related issue, wait for Ridewave&#x2019;s assessment before authorising work if you want us to review possible coverage.</p><h2 id="need-help">Need help?</h2><p>Submit the <a href="https://ridewavebikes.com/pages/warranty-claim">Warranty Claim &amp; Repair Request form</a>, or <a href="https://ridewavebikes.com/pages/contact">contact Ridewave</a> if you need help identifying your model or completing the request.</p>

Out-of-Warranty Repairs and Replacement Parts

Prepare the order details, photos and videos Ridewave needs to assess a warranty claim, repair request or replacement-part enquiry efficiently.

<p>Clear information helps Ridewave understand a fault, repair need or replacement-part request without unnecessary back-and-forth. Whether your product is within its written warranty period or not, please use the <a href="https://ridewavebikes.com/pages/warranty-claim">Warranty Claim &amp; Repair Request form</a> and include the details below.</p><h2 id="start-with-the-product-details">Start with the product details</h2><p>Please provide:</p><ul><li>your order number or proof of purchase;</li><li>the model and colour, plus the serial number if it is easy to access;</li><li>the name and email address used for the order;</li><li>when the issue started and whether it happens every time or only in particular conditions;</li><li>what you have already checked or tried; and</li><li>any impact, water exposure, recent transport, service, repair or modification that may be relevant.</li></ul><p>If the product was purchased from an authorised local dealer, let us know which dealer. The dealer should usually be your first contact and can coordinate with Ridewave where needed.</p><h2 id="match-the-evidence-to-the-issue">Match the evidence to the issue</h2><p>### Motor, pedal-assist or throttle</p><p>Send a short <strong>stationary</strong> video showing the display switched on, the selected assist level and what happens when the issue occurs. Include any error code and explain whether the brake light remains active. Never film while riding or place a phone near moving wheels or chain.</p><p>### Battery or charging</p><p>Send a clear photo of the battery label, charger label and charging port, plus a short video showing the original or approved charger connected. Include the charger-indicator light before and after connection.</p><p>Do not charge or use a battery or charger that is swollen, cracked, punctured, wet, leaking, unusually hot, smoking or has a strong burning smell. Keep clear of the item and follow the emergency guidance in the Troubleshooting &amp; Maintenance category.</p><p>### Display, light or other electrical component</p><p>Send a video of a normal switch-on attempt, clear photos of the display or affected component, and a close-up of any warning or error code. Do not remove screws, open housings or unplug hidden connectors simply to take photos.</p><p>### Brakes, gears, wheels, frame or accessory</p><p>Start with one wide photo showing the full product or accessory in context, then add close-ups from more than one angle. A brief stationary video is useful for movement, rubbing or noise. Do not ride if the frame, wheel, brakes, steering or folding mechanism may be unsafe.</p><h2 id="before-arranging-work">Before arranging work</h2><p>If you want Ridewave to assess a possible warranty issue or third-party repair cost, wait for written approval before authorising the work. Routine servicing, such as a puncture repair, chain lubrication, brake adjustment or gear tune, can normally be booked directly with a suitable bike shop.</p><h2 id="need-help">Need help?</h2><p>Submit the <a href="https://ridewavebikes.com/pages/warranty-claim">Warranty Claim &amp; Repair Request form</a>. If uploading evidence is difficult, <a href="https://ridewavebikes.com/pages/contact">contact Ridewave</a>, call <a href="tel:+61468095888">+61 468 095 888</a>, or email <a href="mailto:hello@ridewavebikes.com">hello@ridewavebikes.com</a>.</p>

What to Include in Your Support Request

See how Ridewave reviews a warranty claim or repair request, what extra information may be needed, and the possible next steps after assessment.

<p>After you submit the <a href="https://ridewavebikes.com/pages/warranty-claim">Warranty Claim &amp; Repair Request form</a>, Ridewave reviews the information to understand the issue and choose the most suitable support path.</p><p>Submitting a request starts an assessment. It does <strong>not</strong> automatically confirm warranty coverage, a free repair, replacement part, refund, labour reimbursement or a particular timeframe.</p><h2 id="step-1-we-review-the-information">Step 1: We review the information</h2><p>We review the order or proof of purchase, product model, written description, photos, videos and any error codes. We may also consider the product&#x2019;s condition, purchase channel, servicing history, reported impact or water exposure, and whether any modification or third-party work has been completed.</p><p>If the evidence does not show the issue clearly, we may ask for additional photos, a stationary video or another safe check. This is to avoid sending an incorrect part or recommending unsuitable work.</p><h2 id="step-2-we-identify-the-support-route">Step 2: We identify the support route</h2><p>After review, the next step may be one of the following:</p><ul><li>safe troubleshooting guidance or a simple adjustment;</li><li>normal paid servicing at a suitable bike shop;</li><li>a replacement part, subject to compatibility, availability and any applicable cost;</li><li>warranty assessment for an eligible defect;</li><li>approved local technician or bike-shop support for a more complex repair; or</li><li>a freight, transit-insurance or safety process where the concern relates to delivery damage or a damaged battery.</li></ul><p>For a possible warranty issue, Ridewave will determine whether the specific circumstances fall within the written warranty and any applicable consumer-guarantee obligations. For an out-of-warranty or non-covered issue, we can still discuss paid parts or repair options before anything is arranged.</p><h2 id="step-3-we-confirm-the-proposed-action">Step 3: We confirm the proposed action</h2><p>Where a part, repair or service is appropriate, we will explain the proposed next step. If there is a charge&#x2014;for example for an out-of-warranty part, freight or workshop labour&#x2014;we will confirm it before proceeding.</p><p>For warranty-related repair work, do not authorise a third-party repair or expect reimbursement unless Ridewave has approved the work in writing first. This is especially important for electrical systems, batteries, motors, brakes and structural components.</p><h2 id="help-us-respond-efficiently">Help us respond efficiently</h2><p>Please keep the original packaging where a delivery concern or return may need to be reviewed. Reply promptly if we request more information, and avoid sending multiple duplicate forms for the same issue unless our team asks you to do so.</p><p>If the product is unsafe to ride, stop using it until the issue has been assessed. Do not charge a battery that is damaged, wet, overheating, swollen, leaking, smoking or emitting vapour.</p><h2 id="need-help">Need help?</h2><p>If you need to add information to an existing request, <a href="https://ridewavebikes.com/pages/contact">contact Ridewave</a> with your order number and the details you would like to add.</p>

What Happens After You Submit a Support Request?

Understand when you can arrange routine local servicing and when Ridewave must approve a repair or cost before warranty support is considered.

<p>Routine servicing is an important part of owning an <a href="https://ridewavebikes.com/collections/electric-bikes">e-bike</a> or <a href="https://ridewavebikes.com/collections/electric-trikes">e-trike</a>. Most competent local bike shops can assist with everyday mechanical work such as puncture repairs, tyre and tube replacement, brake adjustment, gear tuning, chain care and general safety checks.</p><p>These routine items are normally paid servicing rather than a warranty claim, particularly after the product has been ridden for a period of time.</p><h2 id="when-you-can-book-a-local-service-directly">When you can book a local service directly</h2><p>You can generally arrange routine servicing yourself for normal wear, adjustment or maintenance. Examples include:</p><ul><li>a puncture or worn tyre;</li><li>chain cleaning, lubrication or replacement;</li><li>brake-pad wear, brake rub or basic adjustment;</li><li>gear indexing or cable stretch after use;</li><li>tightening and adjustment as part of a normal service; and</li><li>a general safety check after assembly or transport.</li></ul><p>Choose a reputable bike shop and retain any service paperwork for your records. If you are unsure whether a symptom is routine service or a possible product fault, submit a support request first.</p><h2 id="when-to-contact-ridewave-before-repairs">When to contact Ridewave before repairs</h2><p>Please use the <a href="https://ridewavebikes.com/pages/warranty-claim">Warranty Claim &amp; Repair Request form</a> <strong>before</strong> authorising repair work if:</p><ul><li>you believe the issue may be covered by warranty;</li><li>you want Ridewave to review a proposed repair cost or labour reimbursement;</li><li>the issue involves the battery, charger, motor, controller, display or wiring;</li><li>the frame, fork, wheel, steering, braking or folding mechanism may be unsafe; or</li><li>you need a Ridewave-specific replacement part or compatibility check.</li></ul><p>Ridewave may ask for photos, videos, an error code or a quote from the local shop before confirming the next step. We can sometimes arrange or recommend local technician support, but availability varies by area and must be checked for the individual case.</p><h2 id="why-written-approval-matters">Why written approval matters</h2><p>For potential warranty repairs, Ridewave needs to assess the issue before work is carried out. Third-party repair or labour costs are not automatically covered, and we cannot promise reimbursement after a repair has already been completed without written approval.</p><p>This is not intended to delay an urgent safety decision. If the vehicle is unsafe, stop riding it. If a battery or charger is damaged, wet, overheating, swollen, leaking, smoking or emitting vapour, stop using and charging it and keep clear of the area. In an emergency, call Triple Zero (000).</p><h2 id="need-help">Need help?</h2><p>For a possible warranty issue, compatible replacement part or local-repair request, submit the <a href="https://ridewavebikes.com/pages/warranty-claim">Warranty Claim &amp; Repair Request form</a>. For a general question, <a href="https://ridewavebikes.com/pages/contact">contact Ridewave</a>, call <a href="tel:+61468095888">+61 468 095 888</a>, or email <a href="mailto:hello@ridewavebikes.com">hello@ridewavebikes.com</a>.</p>

Local Repairs, Servicing and Warranty Approval

Find up to date warranty information here: Warranty Info

<h2 data-identifyelement="480" dir="ltr" id="isPasted"><strong>Find up to date warranty information here:&#xA0;</strong><a href="https://ridewavebikes.com.au/pages/warranty" style=" text-decoration: none;"><strong>Warranty Info</strong></a></h2>

Warranty Terms

Explore Ridewave’s extended warranty options for up to 3 years or 12,000 km of coverage. Enjoy peace of mind with full parts and shipping protection during the warranty period.

<p>At Ridewave Bikes, we stand behind every eBike we build. While our bikes are designed and assembled with precision, occasional manufacturing defects can occur. To give riders complete peace of mind, Ridewave offers optional <strong>Extended Warranty Plans</strong> that provide continued protection beyond the standard coverage period.</p><hr><h2 id><br></h2><h2 id="when-to-purchase"><strong>When to Purchase</strong></h2><p>You can add an Extended Warranty either:</p><ul><li style="font-size: 16px;"><strong>At checkout</strong> when purchasing your new Ridewave eBike, or</li><li style="font-size: 16px;"><strong>Within 30 days after delivery</strong>, provided your bike is still within the standard warranty period.</li></ul><p>After this period, extended coverage cannot be added.</p><hr><h2 id="-1"><br></h2><h2 id="whats-covered"><strong>What&#x2019;s Covered</strong></h2><p>Both our standard and extended warranties protect against <strong>manufacturing defects</strong> in key electrical and structural components, including:</p><ul><li style="font-size: 16px;">Frame &amp; fork</li><li style="font-size: 16px;">Motor &amp; controller</li><li style="font-size: 16px;">Battery &amp; charger</li><li style="font-size: 16px;">Display unit &amp; control wiring</li></ul><p>These warranties are designed to protect you from unexpected failures in high-value components.</p><hr><h2 id="-2"><br></h2><h2 id="whats-not-covered"><strong>What&#x2019;s Not Covered</strong></h2><p>The Extended Warranty does <strong>not</strong> cover:</p><ul><li style="font-size: 16px;">Normal wear-and-tear components (tyres, tubes, brake pads, chains, grips, cables, bearings, spokes)</li><li style="font-size: 16px;">Cosmetic damage or fading caused by UV or environmental exposure</li><li style="font-size: 16px;">Damage caused by <strong>misuse, neglect, accident, or water ingress</strong></li><li style="font-size: 16px;">Corrosion or rust from improper storage or cleaning</li><li style="font-size: 16px;">Unauthorised modifications or use of non-genuine parts</li><li style="font-size: 16px;" id="isPasted"><strong>Labour costs for installing replacement parts</strong> after 30 days from delivery &#x2014; any service, fitting, or installation work required to replace a part under warranty will be at the customer&#x2019;s own expense after the initial 30-day period.</li><li style="font-size: 16px;">Any eBike used beyond its mileage limit (see below)</li></ul><hr><h2 id="-3"><br></h2><h2 id="isPasted"><strong>Shipping Coverage</strong></h2><p>All shipping costs for approved warranty replacement parts are fully covered by Ridewave during the warranty period.</p><hr><h2 id="-4"><br></h2><h2 id="duration--mileage-limits"><strong>Duration &amp; Mileage Limits</strong></h2><p>Ridewave warranties include both a <strong>time</strong> and <strong>usage</strong> limit. Coverage applies for whichever comes first.</p><p data-start="124" data-end="213" id="isPasted"><strong data-start="124" data-end="145">Standard Warranty</strong><br data-start="145" data-end="148">Covers 12 months or up to 4,000 km &#x2014; includes replacement parts and shipping.</p><p data-start="215" data-end="307"><strong data-start="215" data-end="239">Extended 2-Year Plan</strong><br data-start="239" data-end="242">Covers 24 months or up to 8,000 km &#x2014; includes replacement parts and shipping.</p><p data-start="309" data-end="402"><strong data-start="309" data-end="333">Extended 3-Year Plan</strong><br data-start="333" data-end="336">Covers 36 months or up to 12,000 km &#x2014; includes replacement parts and shipping.</p><p><br></p><hr><h2 id="-5"><br></h2><h2 id="commercial-use-coverage"><strong>Commercial Use Coverage</strong></h2><p>Ridewave eBikes are built for daily reliability and can be used for commuting or light commercial purposes such as deliveries. Warranty coverage still applies as long as the eBike remains within the <strong>annual 4,000 km usage limit</strong> and is properly maintained.</p><hr><h2 id="-6"><br></h2><h2 id="how-to-purchase"><strong>How to Purchase</strong></h2><p>To add an Extended Warranty, please contact us within 30 days of delivery:</p><ul><li style="font-size: 16px;">Email: <a href="mailto:hello@ridewavebikes.com">hello@ridewavebikes.com</a></li><li style="font-size: 16px;">Phone: <a href="tel:+61490428331">0490 428 331</a></li></ul><p>Our team will confirm your eligibility and send you a secure payment link.</p><hr><h2 id="-7"><br></h2><h2 data-start="196" data-end="231" id="isPasted"><strong>Additional Warranty Information</strong></h2><p data-start="233" data-end="503">For full details on what&#x2019;s covered, warranty terms, and your rights under the Australian Consumer Law, please refer to our&#xA0;<a data-start="356" data-end="376" href="https://ridewavebikes.com.au/pages/warranty">Warranty Policy</a> page.<br><br data-start="382" data-end="385">It includes comprehensive information about coverage periods, exclusions, and the process for making a warranty claim.</p><p><br></p><p><br></p><p><br></p><p><br></p><h2 id="-8"><br></h2><p><br></p>

Extended Warranty Options

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Learn about Ridewave warranty support, submit a claim and find out what information we need to help resolve an issue.

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Battery Will Not Charge, Charges Slowly or Charger Light Stays Green

Display Will Not Turn On, Flickers or Switches Off

Brake Cut-Off: Why Pedal Assist Stops

Tyres, Brakes and Routine Servicing

Battery Range Is Lower Than Expected

Throttle Is Not Responding

Pedal Assist Feels Delayed, Too Strong or Does Not Start

How to Read and Report a Display Error Code

Gears Are Skipping, Clicking or Not Shifting Smoothly

Chain Noise, Chain Slip and Drivetrain Care

Brakes Are Rubbing, Squealing or Feeling Weak

Flat Tyre, Slow Leak or Repeated Loss of Air

Steering, Handlebar or Seat Feels Loose

Water Exposure: After Rain, Washing or a Wet Ride

Folding Latch Will Not Close or Lock Securely

Damaged, Wet or Overheating Battery: Immediate Safety Steps

Troubleshooting & Maintenance

Returns & Refunds: Overview and Eligibility

How to Request a Return or Cancel an Order

Change-of-Mind Returns for E-Bikes & E-Trikes

Return Shipping, Collection & Return Costs

When Will I Receive My Refund?

My Order Arrived Damaged, Incorrect or Incomplete

Returns & Refunds