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Warranty & Support | Ridewave Support

Learn about Ridewave warranty support, submit a claim and find out what information we need to help resolve an issue.

Warranty & Support

How do I apply promo/discount codes?

Ordering a Ridewave Ebike

Choosing the Right Frame Size & Style

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Ordering

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Do Ridewave E-Bike Deliveries Require a Signature?

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General Assembly Info

Assembly Manuals

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Operational Manuals

Tech Support

MiniWave Assembly Manual

MiniWave Display Operation Manual

MiniWave Rear Basket Assembly Tutorial

MiniWave Rear Rack Saddle Assembly Tutorial

MiniWave Pet Carrier Assembly Tutorial

MiniWave Front Basket + Rack Assembly Tutorial

What Battery Cells Does the Miniwave Use?

MiniWave Insulated Cooler Assembly Manual

Miniwave Front Light Troubleshooting Manual

Miniwave Folding Strap Usage Guide

Miniwave Handlebar Install & Headset Adjustment

Miniwave Front Light Cable Replacement Tutorial

MiniWave Pannier Bag Installation Tutorial

Miniwave

Outland XT Assembly Manual

Outland XT Display Operation Manual

How to unlock Power and Speed - Outland XT

How to Fix Inaccurate Speed Readings - Outland XT

Outland XT

Wallaby Assembly Instructions

Wallaby User Guide

Wallaby E-trike Advanced Settings

Wallaby Electric Trike

Platypus Assembly Tutorial

Platypus User Guide

Platypus E-trike Advanced Settings

Platypus Electric Trike

Urban Ebike Assembly Manual

Urban Ebike Display Operation Manual

Urban

Glide-X Assembly Manual

Glide-B Assembly Manual

Glide Display Operation Manual

Troubleshooting: eBike Display Not Turning On

Glide — Motor Controller Removal

Glide — Rear Tail Light Removal

Glide Series

Xplorer Assembly Manual

Xplorer Plus Assembly Manual

Xplorer Sport Assembly Manual

Xplorer Display Operation Manual

How to adjust front disc brakes and caliper - Xplorer

How to remove rear wheel, change tube and tyre - Xplorer models

Xplorer Front Rack + Basket Assembly Tutorial

E-bike Handlebar Side Mirror Set Assembly

Controller Removal - Xplorer Series

Xplorer

City Ebike Assembly Manual

City Ebike Display Operation Manual

City

Model Specific

Before Your First Ride

Charging Your Ridewave Battery

Understanding Pedal Assist, Throttle and Gears

Lights, Brakes and Everyday Controls

Unboxing and Checking Your Delivery

Setting Up a Comfortable Riding Position

Folding, Storage and Transport

Your First Service and Routine Care

Cleaning and Looking After Your Ridewave

Riding an E-Trike for the First Time

Getting Started

Motor Assistance Cuts In and Out While Riding

Battery Is Not Charging or Is Charging Slowly

Display Will Not Turn On

Brake Cut-Off: Why Pedal Assist Stops

Tyres, Brakes and Routine Servicing

What to Check Before Submitting a Warranty Claim

Troubleshooting & Maintenance

Product Guides

Orders, Delivery & Collection

Before You Buy