Practical first checks if motor assistance on your Ridewave e-bike or e-trike starts and stops unexpectedly while riding.

<p>If motor assistance on your Ridewave <a href="https://ridewavebikes.com/collections/electric-bikes">e-bike</a> or <a href="https://ridewavebikes.com/collections/electric-trikes">e-trike</a> starts and stops unexpectedly, begin with a few simple, safe checks. Do not continue riding if the issue affects your ability to control the vehicle safely.</p><h2 id="start-with-the-brake-cut-off">Start with the brake cut-off</h2><p>The brake cut-off is a normal safety feature. As soon as either brake lever is activated, motor assistance stops. This can happen with even a very slight pull or movement of the lever, even if the braking itself does not feel noticeable.</p><p>While riding somewhere safe and clear, make sure that:</p><ul><li>Your fingers are not resting on either brake lever.</li><li>You are not pedalling while lightly applying a brake.</li><li>Both brake levers return fully to their normal position after use.</li></ul><p>If the assistance returns when you keep clear of the brake levers, the brake cut-off was likely being activated.</p><h2 id="check-the-basics-before-your-next-ride">Check the basics before your next ride</h2><p>With the vehicle switched off, check that the battery is fitted securely and that there is no obvious damage to the battery, charger port, display or visible wiring. Charge the battery with the Ridewave-supplied or approved charger for your model, then try again in a flat, low-traffic area.</p><p>Also check the display for an error code or warning symbol. If one appears, take a clear photo rather than attempting to change electrical settings or open any components.</p><h2 id="when-a-brake-adjustment-may-be-needed">When a brake adjustment may be needed</h2><p>If the motor cuts out while you are not using either brake, ask another person to observe the rear brake light safely, or check it while stationary where appropriate. Please do not look behind you while riding.</p><p>If the brake light is activated without a brake being applied, the brake lever, cable or cut-off sensor may need adjustment. This can be part of routine bicycle maintenance after a period of riding. A qualified local bike shop can carry out a simple brake service and safety check.</p><h2 id="stop-riding-and-contact-us-if">Stop riding and contact us if</h2><ul><li>The cut-out is frequent or unpredictable.</li><li>The brakes, steering, wheels or frame do not feel safe.</li><li>You see an error code, damaged wiring or visible component damage.</li><li>The issue continues after the basic checks above.</li></ul><p>For a possible product fault, please <a href="https://ridewavebikes.com/pages/warranty-claim">submit a warranty claim</a> with your model, order number, a clear photo of any error code, and a short video showing the issue where it can be recorded safely. For general help, you can also <a href="https://ridewavebikes.com/pages/contact">contact Ridewave</a>, call <a href="tel:+61468095888">+61 468 095 888</a>, or email <a href="mailto:hello@ridewavebikes.com">hello@ridewavebikes.com</a>.</p>

Motor Assistance Cuts In and Out While Riding

Safe first checks for a Ridewave e-bike or e-trike battery that is not charging, is charging slowly or shows an unusual charger light.

<p>If your Ridewave <a href="https://ridewavebikes.com/collections/electric-bikes">e-bike</a> or <a href="https://ridewavebikes.com/collections/electric-trikes">e-trike</a> battery is not charging as expected, do not try to open, repair or modify the battery or charger. Start with these simple checks instead.</p><h2 id="check-the-charging-set-up">Check the charging set-up</h2><p>Before connecting anything, inspect the battery, charger, charging cable and charging port for visible damage, moisture, unusual heat or a burning smell. Do not use any item that appears damaged.</p><p>Then check that:</p><ul><li>You are using the Ridewave-supplied or approved charger for your exact model.</li><li>The wall outlet is switched on and working.</li><li>The charger connections are fully seated and not under strain.</li><li>The battery is correctly fitted or connected according to your model instructions.</li></ul><p>Give the battery time to charge in a dry, well-ventilated area away from flammable materials. Charging time can vary with battery capacity, the remaining charge and temperature, so a slower-than-usual charge does not always mean there is a fault.</p><h2 id="check-the-charger-and-display-safely">Check the charger and display safely</h2><p>Note the light or indicator shown on the charger and whether the display shows a battery level or warning message once the battery is fitted. If you see an error code or unusual indicator, take a clear photo of it for our team.</p><p>Do not test a charger with another battery unless Ridewave has confirmed that the combination is compatible. Using an incorrect or third-party charger can damage a battery and may not be covered by warranty.</p><h2 id="stop-charging-immediately-if">Stop charging immediately if</h2><ul><li>The battery or charger becomes unusually hot.</li><li>You notice swelling, smoke, sparks or a burning smell.</li><li>There is water damage, a damaged cable or a cracked battery case.</li></ul><p>If any of these signs are present, stop using and charging the battery. Keep it away from flammable materials where safe to do so, and contact Ridewave for advice.</p><h2 id="need-help">Need help?</h2><p>Please <a href="https://ridewavebikes.com/pages/warranty-claim">submit a warranty claim</a> for a possible battery or charger fault. Include your model, order number, how long the battery has been in use, photos of the charger and battery indicators, and a short video if it can be taken safely.</p><p>For a general charging question, <a href="https://ridewavebikes.com/pages/contact">contact Ridewave</a>, call <a href="tel:+61468095888">+61 468 095 888</a>, or email <a href="mailto:hello@ridewavebikes.com">hello@ridewavebikes.com</a>.</p>

Battery Is Not Charging or Is Charging Slowly

Use these safe first checks if the display on your Ridewave e-bike or e-trike does not switch on or stays blank.

<p>A blank display can have a simple cause, such as a battery that is not fully connected or charged. Before arranging a repair, work through these safe checks. Do not open the display, controller, battery or wiring.</p><h2 id="1-check-the-battery-first">1. Check the battery first</h2><p>Make sure the battery on your Ridewave <a href="https://ridewavebikes.com/collections/electric-bikes">e-bike</a> or <a href="https://ridewavebikes.com/collections/electric-trikes">e-trike</a> is securely fitted and locked in place where your model uses a lock. Check for visible damage or moisture around the battery case and connection area.</p><p>If possible, charge the battery with the Ridewave-supplied or approved charger, following the charging instructions for your model. Do not use a charger that appears damaged, unusually hot or incompatible.</p><h2 id="2-follow-your-models-normal-start-up-steps">2. Follow your model&apos;s normal start-up steps</h2><p>Use the normal start-up procedure in your product guide or manual. Some displays require the battery to be switched on first, while the exact display button and hold time can vary by model. Avoid repeatedly pressing controls or changing settings if you are unsure which function they perform.</p><h2 id="3-look-for-useful-clues">3. Look for useful clues</h2><p>Please note whether:</p><ul><li>Any lights appear on the battery, charger or display.</li><li>The display is completely blank, flickers, or shows an error code.</li><li>The vehicle was stored for a long period without charging.</li><li>The issue started after an impact, water exposure or recent transport.</li></ul><p>Take a clear photo of the display and any error message. A short video showing the normal switch-on attempt can also help us understand what is happening.</p><h2 id="do-not-ride-if-the-controls-are-not-working-normally">Do not ride if the controls are not working normally</h2><p>If the display does not switch on, motor assistance and lights may not operate as expected. Do not ride in low light or continue using the vehicle if this creates a safety concern.</p><h2 id="need-help">Need help?</h2><p>For a possible electrical fault, please <a href="https://ridewavebikes.com/pages/warranty-claim">submit a warranty claim</a> with your model, order number, photos or video, and details of the battery and charger indicators. We will review the information and advise the appropriate next step.</p><p>For general assistance, <a href="https://ridewavebikes.com/pages/contact">contact Ridewave</a>, call <a href="tel:+61468095888">+61 468 095 888</a>, or email <a href="mailto:hello@ridewavebikes.com">hello@ridewavebikes.com</a>.</p>

Display Will Not Turn On

Learn why even a light touch of a brake lever stops motor assistance and how to tell when a brake check may be needed.

<p>Ridewave <a href="https://ridewavebikes.com/collections/electric-bikes">e-bikes</a> and <a href="https://ridewavebikes.com/collections/electric-trikes">e-trikes</a> use a brake cut-off safety feature. When either brake lever is activated, the motor assistance stops immediately. This is normal and helps prevent the motor from pushing while you are braking.</p><h2 id="a-very-light-brake-movement-is-enough">A very light brake movement is enough</h2><p>You do not need to apply strong braking pressure for the cut-off to activate. A very slight pull or movement of a brake lever can be enough, even if you do not feel a noticeable braking effect.</p><p>When riding, avoid pedalling and braking at the same time. If either brake lever remains slightly activated, the motor will not provide assistance while you pedal.</p><h2 id="first-check-your-riding-position">First check your riding position</h2><p>Try a short ride in a safe, quiet area while making sure your fingers are not lightly resting on either brake lever. Let each lever return fully after braking before you begin pedalling again.</p><p>If pedal assist then works normally, the brake cut-off was likely being activated by light lever contact.</p><h2 id="if-pedal-assist-stops-without-using-the-brakes">If pedal assist stops without using the brakes</h2><p>Ask another person to observe the rear brake light while you are stationary or riding safely. Do not try to look behind yourself while riding.</p><p>If the brake light remains on when neither brake lever is being applied, the brake lever, cable or cut-off sensor may be too tight or sensitive. This is normally a brake adjustment issue rather than something to repair at home. A qualified local bike shop can carry out a simple brake service and adjustment. After a period of riding, this can form part of normal routine maintenance.</p><h2 id="stop-riding-if-the-brakes-do-not-feel-safe">Stop riding if the brakes do not feel safe</h2><p>Do not ride if a brake lever feels loose, weak, unusually stiff, damaged, or if the vehicle does not stop predictably. If the motor cut-off is frequent and the cause is unclear, do not continue troubleshooting while riding.</p><p>For a possible product fault, please <a href="https://ridewavebikes.com/pages/warranty-claim">submit a warranty claim</a> with your model, order number and a short video showing the issue where safe to do so. For general help, <a href="https://ridewavebikes.com/pages/contact">contact Ridewave</a>, call <a href="tel:+61468095888">+61 468 095 888</a>, or email <a href="mailto:hello@ridewavebikes.com">hello@ridewavebikes.com</a>.</p>

Brake Cut-Off: Why Pedal Assist Stops

Simple routine care for Ridewave tyres, brakes, bolts and drivetrain, plus guidance on when a qualified bike shop should inspect your ride.

<p>Regular bicycle care helps keep your Ridewave <a href="https://ridewavebikes.com/collections/electric-bikes">e-bike</a> or <a href="https://ridewavebikes.com/collections/electric-trikes">e-trike</a> safe and comfortable to ride. Service needs vary with distance, load, terrain, weather and how often you ride, so there is no single interval that suits every rider.</p><h2 id="before-regular-rides">Before regular rides</h2><p>Take a minute to check:</p><ul><li><strong>Tyres:</strong> They should be inflated to the pressure shown on the tyre sidewall and free from obvious cuts, bulges or embedded debris.</li><li><strong>Brakes:</strong> Both brakes should feel secure and stop the vehicle predictably while stationary.</li><li><strong>Key bolts and controls:</strong> Handlebars, pedals, saddle or seat, wheels and accessories should feel secure.</li><li><strong>Chain and drivetrain:</strong> Keep the chain clean and lubricated as needed. Listen for new clicking, grinding or rubbing sounds.</li><li><strong>Battery and lights:</strong> Make sure the battery is secure and that the display and lights work as expected.</li></ul><p>For an e-trike, also check that cargo is secure and within the vehicle&apos;s stated capacity before setting off.</p><h2 id="first-tune-up-and-ongoing-servicing">First tune-up and ongoing servicing</h2><p>We recommend a first check or tune-up after the first few weeks of riding, or around <strong>100&#x2013;300 km</strong>, depending on use. This helps identify normal early adjustments such as cable stretch, brake alignment, gear indexing and bolt checks.</p><p>After that, arrange routine servicing based on your riding conditions and any change in feel or performance. Most standard local bike shops can assist with tyres, brakes, gears, chain care and general safety checks.</p><p>The motor, battery and electrical system generally do not need routine servicing. If an electrical issue arises, please contact Ridewave before arranging repairs so we can help determine the right next step.</p><h2 id="when-to-arrange-a-check-promptly">When to arrange a check promptly</h2><p>Stop riding and arrange a qualified inspection if a brake feels weak, a wheel is loose, the steering moves unexpectedly, a tyre is damaged, or any safety-critical part feels unsafe.</p><p>Routine adjustments after a period of use, such as brake or gear tuning, are generally normal maintenance. If you believe an issue may be a product fault, please contact Ridewave before approving third-party repair work, as warranty-related repairs and costs need written approval first.</p><p>For general servicing guidance, <a href="https://ridewavebikes.com/pages/contact">contact Ridewave</a>, call <a href="tel:+61468095888">+61 468 095 888</a>, or email <a href="mailto:hello@ridewavebikes.com">hello@ridewavebikes.com</a>. For a possible fault, <a href="https://ridewavebikes.com/pages/warranty-claim">submit a warranty claim</a> with your order number, model and clear photos or video.</p>

Tyres, Brakes and Routine Servicing

Prepare the right order details, photos and video before submitting a Ridewave warranty claim, so our team can assess the issue faster.

<p>If you believe your Ridewave <a href="https://ridewavebikes.com/collections/electric-bikes">e-bike</a>, <a href="https://ridewavebikes.com/collections/electric-trikes">e-trike</a>, battery or accessory may have a product fault, please collect a few useful details before submitting a claim. Clear information helps our team understand the issue and decide the right next step.</p><p>Submitting a claim does not mean a warranty outcome is confirmed. Each case is reviewed against the product information, evidence provided and the Ridewave warranty terms.</p><h2 id="what-to-include">What to include</h2><p>Please have the following ready:</p><ul><li>Your <strong>order number</strong> and the name or email used for the order.</li><li>Your product <strong>model</strong> and a short description of what is happening.</li><li>When the issue first started and whether it happens every time or only in certain conditions.</li><li>Any error code, warning message or unusual charger/display light.</li></ul><h2 id="photos-that-help-us-assess-the-issue">Photos that help us assess the issue</h2><p>Where relevant, include clear photos of:</p><ul><li>The full vehicle or accessory.</li><li>The affected area from both a wider view and close up.</li><li>Any visible damage, loose part, label or error code.</li><li>The battery, charger or display indicator if the issue is electrical.</li></ul><p>Please take photos in good light and avoid blurry images. Do not dismantle the product or remove safety-critical components to get a photo.</p><h2 id="video-is-often-the-clearest-evidence">Video is often the clearest evidence</h2><p>A short video can be particularly useful for an intermittent noise, display issue, charging problem or motor-assistance concern. Start with a quick view of the whole product, then show the symptom clearly.</p><p>For safety, do not film while riding or ask another person to hold a phone near moving wheels, brakes or traffic. If the product feels unsafe, stop using it and film only while stationary if safe to do so.</p><h2 id="before-arranging-a-repair">Before arranging a repair</h2><p>Please contact Ridewave before proceeding with third-party repairs for a possible warranty issue. Repair work and any associated costs need written approval before it is carried out. Routine maintenance items, such as tyres, brake adjustment and gear tuning after use, may need normal servicing rather than warranty assessment.</p><h2 id="submit-your-claim">Submit your claim</h2><p>Use the <a href="https://ridewavebikes.com/pages/warranty-claim">Ridewave warranty claim form</a> to send your details, photos and video. If you need help completing the form, <a href="https://ridewavebikes.com/pages/contact">contact Ridewave</a>, call <a href="tel:+61468095888">+61 468 095 888</a>, or email <a href="mailto:hello@ridewavebikes.com">hello@ridewavebikes.com</a>.</p>

What to Check Before Submitting a Warranty Claim

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Find practical help for common Ridewave e-bike and e-trike issues, including motor assistance, charging, brakes, displays and routine maintenance.

Troubleshooting & Maintenance | Ridewave Support

Practical help for common e-bike and e-trike issues, plus routine maintenance guidance to help keep your Ridewave running smoothly.