How to Read and Report a Display Error CodeUpdated 3 hours ago

An error code is useful evidence, but it does not always identify one failed part by itself. Different Ridewave models can use different displays and controllers, so please do not search for an unrelated code table or change settings to clear the message. Record the code exactly as it appears.

1. Stop and assess safety

Stop riding if the error affects motor assistance, brakes, steering, display control or lights. Stop using and charging the vehicle immediately if the code appears together with battery heat, swelling, a burning smell, water exposure or visible wiring damage.

If the vehicle still feels safe, switch it off using the normal controls. Do not repeatedly restart it or disconnect hidden cables in an attempt to clear the code.

2. Capture the code properly

Take a clear photo showing:

• the full display screen;
• the complete code, symbol or warning text;
• the battery level and assistance setting, where shown; and
• the vehicle model if it is visible nearby.

Then record a short video of the normal start-up attempt. Begin with the battery fitted, switch the vehicle on normally, and show whether the code appears immediately or only after a particular action. Never film while riding.

3. Note what happened first

Tell us:

• whether the vehicle still turns on;
• whether pedal assistance, throttle, lights or display controls still work;
• whether the issue began after storage, charging, an impact, water exposure or transport;
• whether the speed reading is normal; and
• whether the code disappears after a normal switch-off and restart.

Do not diagnose a code from the number alone or order a replacement part without Ridewave confirmation.

4. Send the report

Use the warranty claim form and include your model, order number, display photo and start-up video. If the issue is not safety-related but you need help interpreting the message, contact Ridewave.