Brake Cut-Off: Why Pedal Assist StopsUpdated an hour ago

Ridewave e-bikes and e-trikes use a brake cut-off safety feature. When either brake lever is activated, the motor assistance stops immediately. This is normal and helps prevent the motor from pushing while you are braking.

A very light brake movement is enough

You do not need to apply strong braking pressure for the cut-off to activate. A very slight pull or movement of a brake lever can be enough, even if you do not feel a noticeable braking effect.

When riding, avoid pedalling and braking at the same time. If either brake lever remains slightly activated, the motor will not provide assistance while you pedal.

First check your riding position

Try a short ride in a safe, quiet area while making sure your fingers are not lightly resting on either brake lever. Let each lever return fully after braking before you begin pedalling again.

If pedal assist then works normally, the brake cut-off was likely being activated by light lever contact.

If pedal assist stops without using the brakes

Ask another person to observe the rear brake light while you are stationary or riding safely. Do not try to look behind yourself while riding.

If the brake light remains on when neither brake lever is being applied, the brake lever, cable or cut-off sensor may be too tight or sensitive. This is normally a brake adjustment issue rather than something to repair at home. A qualified local bike shop can carry out a simple brake service and adjustment. After a period of riding, this can form part of normal routine maintenance.

Stop riding if the brakes do not feel safe

Do not ride if a brake lever feels loose, weak, unusually stiff, damaged, or if the vehicle does not stop predictably. If the motor cut-off is frequent and the cause is unclear, do not continue troubleshooting while riding.

For a possible product fault, please submit a warranty claim with your model, order number and a short video showing the issue where safe to do so. For general help, contact Ridewave, call +61 468 095 888, or email [email protected].