Orders, Delivery & Collection
Find information about ordering, delivery, tracking, regional freight and collecting your Ridewave order from a showroom.
How to Place an Order with Ridewave
Order a Ridewave e-bike, e-trike, part or accessory online, and understand what happens before your order is dispatched.
Payment Methods, Promo Codes and Split Payments
Ridewave accepts a range of secure payment methods at checkout. The available options currently include American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, UnionPay, Visa, Afterpay and Zip. Afterpay and Zip are available as buy-now
Shipping Costs for E-Bikes, E-Trikes, Parts and Accessories
Ridewave ships eligible orders Australia-wide from our Melbourne warehouse. Shipping is handled differently for small items and for bulky products such as an e-bike or e-trike. For eligible orders containing parts and accessories only:. This may incl
Estimated Delivery Times Across Australia
Use these approximate delivery-time ranges from Ridewave’s Melbourne warehouse and see why freight timing can vary by address and carrier.
Tracking Your Ridewave Order
Once your order has been fulfilled, Ridewave will send tracking details to the email address used at checkout. You can also use our order-tracking page when you have the relevant tracking or order information. Tracking is sent after fulfilment rather
Why an Order May Arrive in Multiple Packages
It is normal for a Ridewave order to arrive in more than one package. An e-bike or e-trike, its battery or charger, and accessories such as baskets, racks, mirrors or locks can require separate cartons or travel with different carriers. The safest an
Changing Your Delivery Address or Delivery Instructions
Find out when Ridewave can help change a delivery address or add delivery instructions, and why changes are limited after dispatch.
Click & Collect from Melbourne and Sydney
Ridewave offers free Click & Collect by arrangement from our Melbourne and Sydney showrooms. Collection is not automatic at checkout: please wait for confirmation from the Ridewave team before travelling to a showroom. For showroom details, availabil
What to Check When Your Order Arrives
Check your Ridewave delivery, cartons, labels and ordered items before assembly, and learn what to do if anything appears damaged or missing.
International Orders
At this stage, Ridewave Bikes does not accept international orders. We currently deliver eBikes and accessories within Australia only. International shipping is not available through our website or customer service team at this time.
Can I Change My Delivery Address?
If you need to update your delivery address, please contact us as soon as possible. Because your eBike is prepared for dispatch quickly, we can only make changes in a very short window.
Can I Change My Shipping Date?
If your order has not yet been dispatched, please contact us at your earliest convenience — you can email, call, or text us with your order number and preferred delivery date.