Tracking Your Ridewave OrderUpdated 3 hours ago

Once your order has been fulfilled, Ridewave will send tracking details to the email address used at checkout. You can also use our order-tracking page when you have the relevant tracking or order information.

When will I receive tracking?

Tracking is sent after fulfilment rather than immediately after checkout. For an in-stock order, this is normally once the carton has been prepared and handed to, or booked with, the delivery carrier.

Please allow up to 24 hours on business days for the first tracking scan to appear. If an order was placed on a weekend or public holiday, allow up to 48 hours. A courier may receive the consignment information before the first physical scan appears, so a short period without movement can be normal.

Common tracking updates

• Label created / awaiting pickup: the shipment is prepared or booked and is waiting for the next carrier scan.
• In transit: the parcel is moving through the carrier’s network. Large e-bike and e-trike cartons can have fewer scans than small parcels.
• On board for delivery: the shipment is with the local driver for delivery that day. Our system may also email you this update.
• Delivered: please check the delivery location and any proof-of-delivery information first. If you cannot locate the parcel, contact us promptly.

Bike and trike deliveries normally require a signature. Please make sure the delivery address and contact number are correct and that someone can receive the shipment.

If tracking looks cancelled or no longer works

Do not assume that the whole order has been cancelled. A courier link can show an outdated or replaced consignment, especially when tracking is updated. First check your most recent email from Ridewave and your order status.

If the latest link still looks incorrect, send us your order number, the tracking number and a screenshot of the message you see. We will check the fulfilment and courier details for you.

If there has been no movement

Transit times are estimates and can vary by postcode and carrier handling. If there has been no meaningful update for several business days, or the order has not arrived within 14 business days of dispatch, please contact Ridewave. We will review the shipment with the carrier rather than asking you to manage a courier claim yourself.

Need help?

Contact Ridewave, call +61 468 095 888, or email [email protected]. Please include your order number and the latest tracking link or screenshot.