How to Place an Order with RidewaveUpdated 3 hours ago
You can order a Ridewave e-bike, e-trike, part or accessory through our website. If you would like help choosing a model before ordering, you are welcome to contact Ridewave or visit a showroom by arrangement.
Before you place the order
Please check the product listing carefully and choose the correct model, colour and compatible accessories. Product pages include key specifications, dimensions and available options. If you are ordering an e-bike or e-trike, enter a residential or workplace delivery address that can receive bulky freight. P.O. boxes, parcel lockers and unattended locations are generally not suitable for these deliveries unless we have confirmed an arrangement with you first.
At checkout, please make sure your email address and mobile number are correct. We use these details for your order confirmation and delivery updates.
At checkout
1. Add the product and any accessories to your cart. 2. Enter your delivery address or select an approved collection option. 3. Review the freight amount shown at checkout for an e-bike or e-trike. Parts and accessories follow the shipping rules shown in our Shipping & Delivery guide. 4. Add a valid promotion code before completing payment, if you have one. 5. Complete checkout and keep your order-confirmation email.
For payment methods and promotion-code help, see the Payment Methods, Promo Codes and Split Payments guide in this Help Centre. If you have trouble checking out, call +61 468 095 888 or email [email protected].
What happens after checkout?
You will normally receive an order confirmation by email. Before fulfilment, Ridewave may complete routine checks for stock availability, delivery details and payment verification. This helps us make sure the order can be dispatched safely and correctly.
For in-stock orders, we aim to process orders on business days. Dispatch timing is not guaranteed, particularly where an order needs stock transfer, assembly for collection, address confirmation or an operational freight check.
Once your order has been fulfilled, we will email tracking details. An order with an e-bike or e-trike plus accessories may be delivered in more than one parcel, so please watch for separate tracking emails.
Need to change something?
If you notice an incorrect address, colour, model or accessory, contact us as soon as possible with your order number. We will do our best to help before dispatch, but changes are usually not possible once an order has left our warehouse.
Need help?
For help before ordering, contact Ridewave, call +61 468 095 888, or email [email protected].