Changing Your Delivery Address or Delivery InstructionsUpdated 3 hours ago

If you need to change a delivery address, correct a phone number or add important delivery information, please contact Ridewave as soon as possible. Include your order number and the complete corrected details.

We will do our best to help before dispatch, but a change is not confirmed until we have checked the order and replied to you.

Before dispatch

Where an order has not yet left our Melbourne warehouse, we can check whether the address, contact details or delivery notes can be updated. Please send:

• Your order number;
• The purchaser’s name and email address;
• The complete new address, including suburb, state and postcode;
• A daytime contact number; and
• Any essential access information, such as a gate, business-reception or site-contact requirement.

For an e-bike or e-trike, confirm that the new address can receive bulky freight and that someone can sign for the delivery. P.O. boxes, parcel lockers and unattended locations are generally not suitable for these large shipments.

After dispatch

Once a shipment has been dispatched, address, delivery-date and delivery-instruction changes are usually no longer possible. The parcel is then in the carrier’s network, and Ridewave cannot guarantee that a request will be accepted by the driver or depot.

We can add a reasonable note to the shipment where possible, for example asking the driver to call ahead because of a gate. However, carrier delivery instructions are requests only; we cannot guarantee that the driver will follow them or call at a particular time.

If the address is incorrect after dispatch, please contact us immediately. A redirected, returned or redelivered shipment can take longer and may result in additional freight costs. Costs caused by an incorrect address, an unavailable recipient or an unsuccessful redelivery may need to be passed on to the customer.

Can I choose a delivery date or time?

Standard bulky freight does not come with a guaranteed date or time window. Delivery timing is controlled by the carrier’s route and capacity. Once the parcel is on board for delivery, you may receive a notification from the carrier or from Ridewave’s system.

Please do not arrange a delivery hold, redirect or refusal directly with the carrier without speaking to us first, as it can affect the shipment record and the next available option.

Need help?

Contact Ridewave promptly, call +61 468 095 888, or email [email protected] with your order number and requested change.