Assemble your Platypus e-trike safely with practical guidance for setup, seating, controls and essential pre-ride checks.

Platypus Assembly Guide

Learn everyday Platypus operation, charging, controls, folding and routine care to help keep each ride comfortable and reliable.

This guide outlines the basic operation and core functions of the Ridewave Wallaby Folding eTrike. Detailed explanations of individual riding features and advanced settings are covered in later sections of this manual.<img src="https://attachments.gorgias.help/1QNmd2YbR4A79XA0/hc/GyBLV6kNwrxNbQkK/2026021304-9b08d799-0ddf-4e14-85f3-c2c8eb07f54c-trike%20figures.png" style="width: 800px;" class="fr-fic fr-dib"><hr> <h2 id="using-the-e-trike">Using the e-Trike:&#xA0;</h2><h3 data-start="556" data-end="583" id="isPasted">1. Powering the Battery</h3><ul data-start="584" data-end="906"><li data-start="584" data-end="639">Before use, ensure the battery has sufficient charge.</li><li data-start="640" data-end="720">Confirm the red power switch on the top of the battery is switched ON.</li><li data-start="721" data-end="906">Make sure the battery is fully seated in the battery base. When locking the battery, the key should turn smoothly with little to no resistance&#x2014;this indicates correct installation.</li></ul><img src="https://attachments.gorgias.help/1QNmd2YbR4A79XA0/hc/GyBLV6kNwrxNbQkK/2026021205-03b68c0d-6f98-4522-9028-82ce039680a9-4cdd0f6a-30d8-4925-b70b-92a7bf8f4df6.png" style="width: 400px;" class="fr-fic fr-dib"><h3 data-start="913" data-end="941" id="isPasted">2. Turning the System On</h3><ul data-start="942" data-end="1161"><li data-start="942" data-end="1036">Press and hold the Power (middle) button on the display for approximately 2 seconds.</li><li data-start="1037" data-end="1093">Release the button once the Ridewave logo appears.</li><li data-start="1094" data-end="1161">Allow the display to complete its boot-up sequence before riding.</li></ul><blockquote data-start="1163" data-end="1291">Note: If the trike is left unused for approximately 10 minutes, the system will automatically power off to conserve battery.</blockquote><img src="https://attachments.gorgias.help/1QNmd2YbR4A79XA0/hc/GyBLV6kNwrxNbQkK/2026021204-2959f619-f451-4e59-9a87-a20f56721e7e-2.png" style="width: 800px;" class="fr-fic fr-dib"><h3 data-start="1298" data-end="1330" id="isPasted">3. Pedal Assist System (PAS)</h3><ul data-start="1331" data-end="1870"><li data-start="1331" data-end="1428">Once the display is on, the main screen will show your speed, battery level, and PAS level.</li><li data-start="1429" data-end="1537">Use the &#x201C;+&#x201D; button to increase the Pedal Assist (PAS) level and the &#x201C;&#x2013;&#x201D; button to decrease it.</li><li data-start="1538" data-end="1667">PAS levels range from 0 to 5:<ul data-start="1576" data-end="1667" style="font-weight: initial;"><li data-start="1576" data-end="1612">Level 0: No motor assistance</li><li data-start="1615" data-end="1667">Levels 1&#x2013;5: Increasing levels of motor support</li></ul></li><li data-start="1668" data-end="1776">When PAS is set to Level 1 or higher, begin pedalling forward and the motor will engage automatically.</li><li data-start="1777" data-end="1870">You can adjust the PAS level at any time while riding to suit your terrain and comfort.</li></ul><img src="https://attachments.gorgias.help/1QNmd2YbR4A79XA0/hc/GyBLV6kNwrxNbQkK/2026021205-4f4e0b59-9c67-4c51-ae9e-9cd55b300067-3.png" style="width: 800px;" class="fr-fic fr-dib"><h3 data-start="1877" data-end="1896" id="isPasted">4. Riding Notes</h3><ul data-start="1897" data-end="2105"><li data-start="1897" data-end="2012">Motor assistance is activated when pedalling with PAS set to Level 1 or higher, or when using the twist throttle. The twist throttle is designed as a start-up assist feature and provides assistance up to 6 km/h only. It is recommended to use the throttle to initiate movement, then begin pedalling once the throttle assistance has neared/reached its maximum.</li><li data-start="2013" data-end="2105">Always start with a low assist level until you are familiar with the trike&#x2019;s response.</li></ul><hr><h2 id="display-functions">Display Functions</h2><h3 data-start="133" data-end="165" id="isPasted">Switching the Lights On / Off</h3><ul data-start="167" data-end="831"><li data-start="167" data-end="491">With the display powered on, press and hold the &#x201C;+&#x201D; (Plus / Light) button for approximately 2 seconds to turn the lights on.<ul data-start="300" data-end="491" style="font-weight: initial;"><li data-start="300" data-end="369">When activated, both the front and rear lights will illuminate.</li><li data-start="372" data-end="491">The headlight icon will appear on the display, and the display backlight will automatically dim for night riding.</li></ul></li><li data-start="493" data-end="658">Press and hold the &#x201C;+&#x201D; button again to change the lighting mode to flashing / intermittent.<ul data-start="597" data-end="658" style="font-weight: initial;"><li data-start="597" data-end="658">In this mode, the lights will blink to increase visibility.</li></ul></li><li data-start="660" data-end="831">Press and hold the &#x201C;+&#x201D; button once more to turn the lights off.<ul data-start="736" data-end="831" style="font-weight: initial;"><li data-start="736" data-end="831">The headlight icon will disappear and the display backlight will return to normal brightness.</li></ul></li></ul><blockquote data-start="833" data-end="941">Note: The lighting function controls the trike&#x2019;s integrated front and rear lighting system where fitted.</blockquote><hr data-start="837" data-end="840"><h3 data-start="842" data-end="878" id="walk-mode-push-assist-function">Walk Mode (Push-Assist Function)</h3>The walk mode is designed to assist when walking alongside the eTrike, such as when pushing it uphill or manoeuvring at low speed.<ul data-start="1015" data-end="1318"><li data-start="1015" data-end="1051">Ensure the display is switched on.</li><li data-start="1052" data-end="1108">Press and hold the &#x201C;&#x2013;&#x201D; (Minus / Walk Mode) button.</li><li data-start="1109" data-end="1242">After approximately 2 seconds, the motor will engage and provide gentle assistance at a constant speed of less than 6 km/h.</li><li data-start="1243" data-end="1318">The walk mode immediately disengages once the &#x201C;&#x2013;&#x201D; button is released.</li></ul>&#x26A0;&#xFE0F; Important Safety Notes<ul data-start="1350" data-end="1555"><li data-start="1350" data-end="1418">Walk mode should only be used while walking beside the eTrike.</li><li data-start="1419" data-end="1459">Do not use walk mode while riding.</li><li data-start="1460" data-end="1555">Ensure the wheels are in contact with the ground before activating walk mode to avoid injury.</li></ul><hr data-start="1557" data-end="1560"><h3 data-start="1562" data-end="1605" id="display-screens--menu-button-functions">Display Screens &amp; Menu Button Functions</h3>Once the display is powered on, it will default to showing:<ul data-start="1666" data-end="1725"><li data-start="1666" data-end="1681">Current speed</li><li data-start="1682" data-end="1697">Battery level</li><li data-start="1698" data-end="1709">PAS level</li><li data-start="1710" data-end="1725">Trip distance</li></ul>By short-pressing the Power / Menu (middle) button, you can cycle through additional ride information screens in the following order:<ol data-start="1866" data-end="2128"><li data-start="1866" data-end="1930">ODO (Odometer) &#x2013; Total distance travelled by the eTrike</li><li data-start="1931" data-end="1997">Max Speed &#x2013; Highest speed reached during the current ride</li><li data-start="1998" data-end="2057">Average Speed &#x2013; Average speed for the current trip</li><li data-start="2058" data-end="2128">Trip Time &#x2013; Total riding time for the current trip (in minutes)</li></ol>Each press of the Power / Menu button advances to the next screen.<hr><h2 data-start="166" data-end="195" id="isPasted">Additional Trike Functions</h2><h3 data-start="197" data-end="217" id="reverse-function">Reverse Function</h3>The reverse function assists with manoeuvring the eTrike at low speed.<ul data-start="164" data-end="466"><li data-start="164" data-end="229">Press the red Reverse button until it clicks into position.</li><li data-start="230" data-end="404">With the button engaged, gently twist the throttle to begin reversing. The trike may take slightly longer to start moving compared to normal forward throttle operation.</li><li data-start="405" data-end="466">Continue holding the throttle to maintain reverse movement.</li><li data-start="405" data-end="466">Press the button again when you are finished reversing, and the trike will drive forwards as usual.</li></ul>&#x26A0;&#xFE0F; Important: When reversing, the pedals will rotate backwards due to the chain drive. Keep your feet on the pedals and allow them to move naturally to avoid foot or ankle injury. <img src="https://attachments.gorgias.help/1QNmd2YbR4A79XA0/hc/GyBLV6kNwrxNbQkK/2026021205-24704c6a-f87b-4a39-9c48-cbbfb856cabc-7.png" style="width: 800px;" class="fr-fic fr-dib"><hr data-start="665" data-end="668"><h3 data-start="670" data-end="699" id="parking-lock-brake-lock">Parking Lock (Brake Lock)</h3>The parking lock allows the eTrike to remain stationary when parked, particularly on slopes.<ul data-start="794" data-end="1000"><li data-start="794" data-end="832">Firmly squeeze the brake levers. It is generally easier to do one at a time.</li><li data-start="833" data-end="931">While holding the lever(s), flick the silver parking-lock lever upward to the locked position.</li><li data-start="932" data-end="1000">This locks the brake levers in place and keeps the brakes engaged.</li></ul>To release the parking lock:<ul data-start="1031" data-end="1187"><li data-start="1031" data-end="1068">Squeeze the brake levers again.</li><li data-start="1069" data-end="1113">Flick the silver lever back downwards.</li><li data-start="1114" data-end="1187">Gently squeeze and release the brake lever to fully disengage the lock.</li></ul> <img src="https://attachments.gorgias.help/1QNmd2YbR4A79XA0/hc/GyBLV6kNwrxNbQkK/2026021205-60f11e70-27d1-4011-b830-38e866a39cb0-6.png" style="width: 800px;" class="fr-fic fr-dib"><hr data-start="1189" data-end="1192"><h3 data-start="1194" data-end="1218" id="removing-the-battery">Removing the Battery</h3><ul data-start="1219" data-end="1563"><li data-start="1219" data-end="1342">Insert the battery key and turn it anti-clockwise to the unlocked position on the right-hand side of the battery.</li><li data-start="1343" data-end="1419">Once unlocked, lift the battery forward and away from the battery base.</li></ul><blockquote data-start="1565" data-end="1633">Always switch the battery off before removing it from the trike.</blockquote><img src="https://attachments.gorgias.help/1QNmd2YbR4A79XA0/hc/GyBLV6kNwrxNbQkK/2026021302-e0eadc7a-f44f-41f2-837c-bf2882740740-2f9d0191-5c06-45b0-8f14-677f964fe531.png" style="width: 400px;" class="fr-fic fr-dib"> <hr><h3 data-start="276" data-end="330" id="isPasted">Anti-Tip Support Wheels (Stability Support Wheels)</h3>The Platypus eTrike is equipped with anti-tip support wheels, designed to improve stability and reduce the risk of overturning when riding on slopes or uneven terrain.<h4 data-start="505" data-end="534" id="how-to-adjust-and-deploy">How to Adjust and Deploy</h4><ul data-start="535" data-end="917"><li data-start="535" data-end="603">Locate the red adjustment tabs on each support wheel assembly.</li><li data-start="604" data-end="667">Pull the red tabs backwards to unlock the support wheels.</li><li data-start="668" data-end="762">While holding the tabs back, slide the support wheels up or down to your desired height.</li><li data-start="763" data-end="786">Release the red tabs.</li><li data-start="787" data-end="917">Gently move the support wheels up or down until you hear or feel them click into place, confirming they are securely locked.</li></ul><h4 data-start="919" data-end="935" id="usage-notes">Usage Notes:</h4><ul data-start="936" data-end="1145"><li data-start="936" data-end="996">Lowering the support wheels increases stability on slopes.</li><li data-start="997" data-end="1063">Raising them provides greater ground clearance on flat surfaces.</li><li data-start="1064" data-end="1145">Always ensure both support wheels are set to the same height before riding.</li></ul>&#x26A0;&#xFE0F; Important Safety Information<ul data-start="1183" data-end="1416"><li data-start="1183" data-end="1280">The anti-tip support wheels are a stability aid only and do not prevent all tip-over risks.</li><li data-start="1281" data-end="1347">Adjust the support wheels only when the trike is stationary.</li><li data-start="1348" data-end="1416">Do not ride with the support wheels unlocked or partially engaged.</li></ul><img src="https://attachments.gorgias.help/1QNmd2YbR4A79XA0/hc/GyBLV6kNwrxNbQkK/2026021301-fc7be3c0-9ec8-4161-bed1-99e4871bfecb-9.jpg" style="width: 800px;" class="fr-fic fr-dib"><hr><h3 data-start="1661" data-end="1687" id="isPasted">How to Adjust the Seat</h3><ul data-start="1688" data-end="2102"><li data-start="1688" data-end="1769">While seated on the trike, locate the adjustment lever underneath the seat.</li><li data-start="1770" data-end="1818">Pull the lever upwards to unlock the seat.</li><li data-start="1819" data-end="1928">While holding the lever, shift your body weight forwards or backwards to move the seat along the rails.</li><li data-start="1929" data-end="1986">Release the lever once you reach your desired position.</li><li data-start="1987" data-end="2102">Gently move forwards or backwards until you hear the seat click into place, confirming it is securely locked.</li></ul>&#x26A0;&#xFE0F; Important Safety Information<ul data-start="2140" data-end="2341"><li data-start="2140" data-end="2199">Always ensure the seat is fully locked before riding.</li><li data-start="2200" data-end="2261">Never attempt to adjust the seat while the trike is moving.</li><li data-start="2262" data-end="2341">A correctly adjusted seat improves comfort, control, and braking performance.</li></ul><img src="https://attachments.gorgias.help/1QNmd2YbR4A79XA0/hc/GyBLV6kNwrxNbQkK/2026021301-7690a3b9-a4ce-4608-a05f-b4c20009f643-1c9c67ad-daa3-4817-8515-cff2a27134d5.png" style="width: 400px;" class="fr-fic fr-dib">

Platypus User Guide: Controls, Charging & Care

Got a question?

Chat with our team live — we're here to help with product info, test rides, orders, and more. Typically replies within a few minutes during business hours.

Need help or have a question?

Leave us a message using the contact form — whether it’s about our eBikes, your order, or anything else. We’re here to help and will get back to you as soon as possible.

Prefer to chat by phone?

Give us a call during our support hours and we’ll be happy to help with your order, bike setup, test rides, or anything else.

Monday – Friday: 10:00 AM – 6:00 PM AEST
Saturday – Sunday: 10:00 AM – 6:00 PM AEST

Returns & Refund

Blogs

Shipping & Delivery

Track My Order

Reviews

Etrikes

Help Centre

Test Ride

Ebikes

Ridewave Bikes

Find Platypus e-trike assembly guides, display instructions, setup advice and practical owner support from Ridewave.

Platypus E-Trike Manuals & Support | Ridewave

Model Manuals & Support

Assembly guides, display and control instructions, setup advice and owner support for the Ridewave Platypus folding e-trike.

Platypus E-Trike

How do I apply promo/discount codes?

Ordering a Ridewave Ebike

Choosing the Right Frame Size & Style

Coupons, Promotions and Discounts

Shipping Multiple Packages for One Order

Ordering

Returns & Refund Policy

How to Request a Return

Returns

FAQs

Serial Number Information

Range Questions and Testing

Product Specs

General Information

General Assembly Info

Assembly Manuals

General Operation Info

Operational Manuals

Tech Support

Should I Choose an E-Bike or an E-Trike?

Choosing an Electric Trike: Models, Fit, Turning and Everyday Use

How to Choose a Folding E-Bike

How Far Can a Ridewave E-Bike or E-Trike Travel?

Hills, Pedal Assist and Sensors: Choosing the Right Ridewave

Folding, Storage and Transport: What to Measure Before Buying

Road Use, Power and Throttle: What to Check Before Buying

Test Rides, Showrooms and Choosing the Right Model

Before You Buy

Wallaby Electric Trike Guide: Upright Comfort, Cargo & Everyday Use

Wallaby Plus Electric Trike Guide: Wider Tyres, Comfort & Everyday Use

Platypus Electric Trike Guide: Semi-Recumbent Comfort & Fit

Koala Electric Trike Guide: Compact Everyday Stability

Quokka Electric Trike Guide: Compact Upright Riding & Everyday Cargo

Otter Electric Trike Guide: Premium Comfort, Torque Assist & Everyday Use

Ridewave E-Trike Accessories Guide: Cargo, Comfort & Compatibility

Folding E-Bike & E-Trike Care Guide: Safe Everyday Maintenance

Product Guides

How to Place an Order with Ridewave

Payment Methods, Promo Codes and Split Payments

Shipping Costs for E-Bikes, E-Trikes, Parts and Accessories

Estimated Delivery Times Across Australia

Tracking Your Ridewave Order

Why an Order May Arrive in Multiple Packages

Changing Your Delivery Address or Delivery Instructions

Click & Collect from Melbourne and Sydney

What to Check When Your Order Arrives

International Orders

Can I Change My Delivery Address?

Can I Change My Shipping Date?

Orders, Delivery & Collection

Miniwave Assembly Guide

Miniwave Display & Controls Guide

Miniwave Rear Basket Installation Guide

Miniwave Rear Rack Saddle & Footpegs Guide

Miniwave Pet Carrier Installation Guide

Miniwave Front Basket & Rack Installation Guide

Miniwave Battery Pack and Cell Information

Miniwave Insulated Cooler Installation Guide

Miniwave Front Light Troubleshooting

Miniwave Folding Strap Usage Guide

Miniwave Handlebar Installation & Headset Adjustment

Miniwave Front Light Cable Replacement Guide

Miniwave Pannier Bag Installation Guide

Miniwave

Wallaby Assembly Instructions

Wallaby User Guide: Controls, Charging & Care

Wallaby E-Trike

Urban E-Bike Assembly Guide

Urban E-Bike Display & Controls Guide

Urban E-Bike

Glide X Assembly Guide

Glide B Assembly Guide

Glide Series Display & Controls Guide

Glide Display Will Not Turn On

Glide Motor Controller Removal for Service

Glide Rear Tail Light Removal for Service

Glide Series

Xplorer Assembly Guide

Xplorer Plus Assembly Guide

Xplorer Sport Assembly Guide

Xplorer Series Display & Controls Guide

Xplorer Front Brake Caliper Adjustment

Xplorer Rear Wheel, Tube & Tyre Replacement

Xplorer Front Rack & Basket Installation Guide

Xplorer Handlebar Mirror Set Installation

Xplorer Series Controller Removal for Service

Xplorer Series

Outland XT Assembly Guide

Outland XT Display & Controls Guide

Outland XT: Incorrect Speed Reading

Outland XT

City E-Bike Assembly Guide

City E-Bike Display & Controls Guide

City E-Bike

Before Your First Ride

Charging Your Ridewave Battery

Understanding Pedal Assist, Throttle and Gears

Lights, Brakes and Everyday Controls

Unboxing and Checking Your Delivery

Setting Up a Comfortable Riding Position

Folding, Storage and Transport

Your First Service and Routine Care

Cleaning and Looking After Your Ridewave

Riding an E-Trike for the First Time

Getting Started

Motor Assistance Cuts In and Out While Riding

Battery Will Not Charge, Charges Slowly or Charger Light Stays Green

Display Will Not Turn On, Flickers or Switches Off

Brake Cut-Off: Why Pedal Assist Stops

Tyres, Brakes and Routine Servicing

Battery Range Is Lower Than Expected

Throttle Is Not Responding

Pedal Assist Feels Delayed, Too Strong or Does Not Start

How to Read and Report a Display Error Code

Gears Are Skipping, Clicking or Not Shifting Smoothly

Chain Noise, Chain Slip and Drivetrain Care

Brakes Are Rubbing, Squealing or Feeling Weak

Flat Tyre, Slow Leak or Repeated Loss of Air

Steering, Handlebar or Seat Feels Loose

Water Exposure: After Rain, Washing or a Wet Ride

Folding Latch Will Not Close or Lock Securely

Damaged, Wet or Overheating Battery: Immediate Safety Steps

Troubleshooting & Maintenance

Warranty Claim & Repair Request: Start Here

What Is Covered by Ridewave Warranty?

Out-of-Warranty Repairs and Replacement Parts

What to Include in Your Support Request

What Happens After You Submit a Support Request?

Local Repairs, Servicing and Warranty Approval

Warranty Terms

Extended Warranty Options

Warranty & Support

Returns & Refunds: Overview and Eligibility

How to Request a Return or Cancel an Order

Change-of-Mind Returns for E-Bikes & E-Trikes

Return Shipping, Collection & Return Costs

When Will I Receive My Refund?

My Order Arrived Damaged, Incorrect or Incomplete

Returns & Refunds