Understanding Pedal Assist, Throttle and GearsUpdated 2 hours ago

Ridewave e-bikes and e-trikes are designed to make pedalling easier. The display, pedal-assist levels, throttle and gears work together to help you choose the level of support that feels right for your ride. Take a little time in a quiet area to learn the controls before using the vehicle in traffic, on hills or around pedestrians.

Pedal assist

Pedal assist provides motor support while you pedal.

• A lower assist level gives a gentler boost and asks for more rider effort.
• A higher assist level gives more motor support, so you can usually pedal more lightly.
• Start at a lower level until you are comfortable with the handling and acceleration.
• For road-compliant riding, pedal assistance is limited to 25 km/h.

Higher assist can be useful for hills, headwinds or when you need more support. Lower assist can feel more gradual and may help conserve battery for longer rides. Your actual range will still vary with terrain, rider weight, tyre pressure, cargo, weather and riding style.

The exact display buttons and assist-level layout can vary by model, so please refer to your Product Guide for the controls on your Ridewave.

Start-up throttle

Ridewave e-bikes and e-trikes have a start-up throttle to help with moving off from a standstill or manoeuvring at low speed. In the factory road-compliant setting, it assists up to 6 km/h.

Use it gently, especially in tight spaces, when turning or when first learning the controls. It is intended for starting from a standstill or low-speed manoeuvring, not as a replacement for normal riding control. The throttle position and operation vary by model; please check your model guide before use.

Gears

Where your model has bicycle gears, use a lower gear when starting, climbing or riding slowly. Use a higher gear once you are travelling steadily on flatter ground.

For smoother shifting, ease off pedal pressure while changing gear. Avoid changing gear under heavy pedal pressure where possible.

Brakes and motor assistance

The motor is designed to stop assisting as soon as either brake lever is activated. This includes a very light pull or movement of the brake lever. It is a normal safety feature that helps prevent motor assistance while braking.

For this reason, avoid pedalling while resting a hand or finger on a brake lever. If the motor assistance cuts out while you are not applying either brake, see the Troubleshooting section or contact Ridewave for advice.

Always ride within the applicable local road rules and the intended use of your model. If a control does not feel as expected, stop in a safe place and check the model guide rather than trying to force or change a setting.

Need help?

For help identifying a control on your model, contact Ridewave, call +61 468 095 888, or email [email protected]. If assistance cuts out even when neither brake is being touched, please submit a warranty claim with a short video where it is safe to do so.