Find up to date warranty information here: Warranty Info

<h2 data-identifyelement="480" dir="ltr" id="isPasted"><strong>Find up to date warranty information here:&#xA0;</strong><a href="https://ridewavebikes.com.au/pages/warranty" style=" text-decoration: none;"><strong>Warranty Info</strong></a></h2>

Warranty Terms

Explore Ridewave’s extended warranty options for up to 3 years or 12,000 km of coverage. Enjoy peace of mind with full parts and shipping protection during the warranty period.

<p>At Ridewave Bikes, we stand behind every eBike we build. While our bikes are designed and assembled with precision, occasional manufacturing defects can occur. To give riders complete peace of mind, Ridewave offers optional <strong>Extended Warranty Plans</strong> that provide continued protection beyond the standard coverage period.</p><hr><h2 id><br></h2><h2 id="when-to-purchase"><strong>When to Purchase</strong></h2><p>You can add an Extended Warranty either:</p><ul><li style="font-size: 16px;"><strong>At checkout</strong> when purchasing your new Ridewave eBike, or</li><li style="font-size: 16px;"><strong>Within 30 days after delivery</strong>, provided your bike is still within the standard warranty period.</li></ul><p>After this period, extended coverage cannot be added.</p><hr><h2 id="-1"><br></h2><h2 id="whats-covered"><strong>What&#x2019;s Covered</strong></h2><p>Both our standard and extended warranties protect against <strong>manufacturing defects</strong> in key electrical and structural components, including:</p><ul><li style="font-size: 16px;">Frame &amp; fork</li><li style="font-size: 16px;">Motor &amp; controller</li><li style="font-size: 16px;">Battery &amp; charger</li><li style="font-size: 16px;">Display unit &amp; control wiring</li></ul><p>These warranties are designed to protect you from unexpected failures in high-value components.</p><hr><h2 id="-2"><br></h2><h2 id="whats-not-covered"><strong>What&#x2019;s Not Covered</strong></h2><p>The Extended Warranty does <strong>not</strong> cover:</p><ul><li style="font-size: 16px;">Normal wear-and-tear components (tyres, tubes, brake pads, chains, grips, cables, bearings, spokes)</li><li style="font-size: 16px;">Cosmetic damage or fading caused by UV or environmental exposure</li><li style="font-size: 16px;">Damage caused by <strong>misuse, neglect, accident, or water ingress</strong></li><li style="font-size: 16px;">Corrosion or rust from improper storage or cleaning</li><li style="font-size: 16px;">Unauthorised modifications or use of non-genuine parts</li><li style="font-size: 16px;" id="isPasted"><strong>Labour costs for installing replacement parts</strong> after 30 days from delivery &#x2014; any service, fitting, or installation work required to replace a part under warranty will be at the customer&#x2019;s own expense after the initial 30-day period.</li><li style="font-size: 16px;">Any eBike used beyond its mileage limit (see below)</li></ul><hr><h2 id="-3"><br></h2><h2 id="isPasted"><strong>Shipping Coverage</strong></h2><p>All shipping costs for approved warranty replacement parts are fully covered by Ridewave during the warranty period.</p><hr><h2 id="-4"><br></h2><h2 id="duration--mileage-limits"><strong>Duration &amp; Mileage Limits</strong></h2><p>Ridewave warranties include both a <strong>time</strong> and <strong>usage</strong> limit. Coverage applies for whichever comes first.</p><p data-start="124" data-end="213" id="isPasted"><strong data-start="124" data-end="145">Standard Warranty</strong><br data-start="145" data-end="148">Covers 12 months or up to 4,000 km &#x2014; includes replacement parts and shipping.</p><p data-start="215" data-end="307"><strong data-start="215" data-end="239">Extended 2-Year Plan</strong><br data-start="239" data-end="242">Covers 24 months or up to 8,000 km &#x2014; includes replacement parts and shipping.</p><p data-start="309" data-end="402"><strong data-start="309" data-end="333">Extended 3-Year Plan</strong><br data-start="333" data-end="336">Covers 36 months or up to 12,000 km &#x2014; includes replacement parts and shipping.</p><p><br></p><hr><h2 id="-5"><br></h2><h2 id="commercial-use-coverage"><strong>Commercial Use Coverage</strong></h2><p>Ridewave eBikes are built for daily reliability and can be used for commuting or light commercial purposes such as deliveries. Warranty coverage still applies as long as the eBike remains within the <strong>annual 4,000 km usage limit</strong> and is properly maintained.</p><hr><h2 id="-6"><br></h2><h2 id="how-to-purchase"><strong>How to Purchase</strong></h2><p>To add an Extended Warranty, please contact us within 30 days of delivery:</p><ul><li style="font-size: 16px;">Email: <a href="mailto:hello@ridewavebikes.com">hello@ridewavebikes.com</a></li><li style="font-size: 16px;">Phone: <a href="tel:+61490428331">0490 428 331</a></li></ul><p>Our team will confirm your eligibility and send you a secure payment link.</p><hr><h2 id="-7"><br></h2><h2 data-start="196" data-end="231" id="isPasted"><strong>Additional Warranty Information</strong></h2><p data-start="233" data-end="503">For full details on what&#x2019;s covered, warranty terms, and your rights under the Australian Consumer Law, please refer to our&#xA0;<a data-start="356" data-end="376" href="https://ridewavebikes.com.au/pages/warranty">Warranty Policy</a> page.<br><br data-start="382" data-end="385">It includes comprehensive information about coverage periods, exclusions, and the process for making a warranty claim.</p><p><br></p><p><br></p><p><br></p><p><br></p><h2 id="-8"><br></h2><p><br></p>

Extended Warranty Options

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